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As of August 1st, 2009 the BSI Support Ticket system will only be available for customers who have a valid support plan. You will need to enter a valid support plan customer ID in order to get a response.
If you do not have a plan you can purchase a support plan by clicking this link. Support covers issues relating to the software. Support plans will not cover training questions. Phone training can be purchased for $199 an hour by calling the sales office at 888-274-8721. Always read the manual or check the FAQs first.
The BSI user forum will remain open for people who do not have a plan as well as the BSI FAQ page. Please check the FAQs for the most asked support questions.